Returns & Guarantees

RIGHT OF WITHDRAWAL AND ITS EXERCISE

1. 1. If you fall within the definition of consumer ("a natural person acting for reasons which are outside his/her trade, business, craft or profession"), you are entitled to withdraw from this contract within fourteen (14) calendar days from the receipt of the product by you or by a third party indicated by you, without giving any explanation, stating the reasons and without additional charges, other than those expressly mentioned in the Law (indicatively direct costs of returning the goods etc.).
2. 2. In case you ordered a batch of products, the above deadline starts at the moment you receive the last product of the batch or with the completion of the last delivery in case of periodic deliveries.
3. 3. To exercise your right of withdrawal, you should inform us within the above deadline of your decision to withdraw from the sale contract, with a clear statement (e.g. a letter sent by post or email). You can send the withdrawal form, either by mail to the address of our offices at 5, Mourouzi Street, Nikaia, Attica, Greece, P.C. 18450, or to the e-mail address info@powerskate.eu.
4. 4. With the exercise of the withdrawal you are obliged to return the product to us in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and non-disputable evidence that you have sent it safely within the above 14-day period.
5. 5. Consequences of withdrawal. a) If you withdraw from this contract, we will refund to you all monies received by us from you in relation to the returned product, excluding transport and delivery costs, without undue delay, and in any event within fourteen (14) calendar days of the day on which we are informed of your decision to withdraw from the contract. We will make the intended refund using the same means of payment as you used for the original transaction, b) We are entitled to delay the refund until we receive the goods back or until you provide us with evidence that you have sent the goods back within the above 14-day period, whichever occurs first. You expressly agree that we will execute the above refund by depositing the money into a bank account that you nominate to us or to your credit card (if payment has been made by credit card). c) You must send back the goods at your own risk and expense, without undue delay and in any event within the 14-day period referred to in par. 1 above. Such deadline is met if you return the goods before the expiry of this period. The direct cost of returning the goods shall be borne by you.
6. 6. In order for a return to be accepted, the returned product must be in the condition it was when you received it, it should bear its initial packaging, which must be intact, without damage or tears, the product should not have been used, it should be full and should bear all accompanying documents. If the product is not accompanied by its documents, it is not possible for us to identify the product with a specific online order.
7. 7. In any case, we inform you that the user (consumer) should handle any product he receives in the same way he would handle and examine it in a physical store, to the extent absolutely necessary to ascertain its nature, characteristics and function, and no more than that.
   
   We shall not be liable and shall not compensate a consumer or give effect to a withdrawal in case that damage to the goods has been caused by the consumer's fault or in case of use which exceeds the extent, which is absolutely necessary to ascertain the nature, characteristics and function of the goods.
   
   In any case, the goods you wish to return must be accompanied by the necessary legalization documents and receipt evidence.
8. 8. You are not entitled to withdraw in the cases of article 3b of Law 2251/94 and in any other case where this is provided by law or herein in accordance with the law. Indicatively, you are not entitled to withdraw in the following cases:
   1. α) In cases where the products have been used.
   2. b) According to your personal requirements and personal customizations or which by their nature are impossible to return by shipment.
   3. c) In cases where the products delivered are not suitable for return once unsealed for health protection or hygiene reasons.
9. 9. The parties may, if they wish, perform their contractual obligations during the withdrawal period.

PROCEDURE FOR THE RETURN OF POTENTIALLY DEFECTIVE PRODUCTS

1. 1. Our company's priority is the high quality of the products available through our online store and the complete satisfaction of our customers. For this reason, in the rare case that you find that the product you received is defective, please contact our Company directly by sending an email to info@powerskate.eu or by calling us at 2112219712 to inquire about the procedure of product replacement or refund.
2. 2. In case of defective products, our Company is liable according to the provisions of 534 et seq. of the Civil Code. If it is indeed a defective product, then in this case we will agree on how it can be corrected or replaced with another product, unless such an action is impossible or requires disproportionate costs. In any case of our liability for an actual defect, you shall, in addition to the above right, be entitled at your option to request a reduction in the price or to withdraw from the contract, except in the case of a minor actual defect. Furthermore, if at the time when the risk passes to you an agreed quality of the goods is missing, you are entitled, instead of the rights mentioned above, to claim damages for non-performance of the contract or, cumulatively with these rights, to claim damages for the loss not covered by the exercise of these rights. The same applies in the case of supply of a defective product, which is due to the Company's fault.

CANCELLATION OF AN ORDER

Without limiting the provisions on irrevocable withdrawal under Article VII above, the order may be cancelled in the following cases:

1. 1. Before completing the online order, during the online order process you can go back and remove the quantities of products from your cart by pressing the relevant button.
2. 2. If the online order has been completed but the product has not yet been shipped you can call to 2112219712 and one of our associates will take care of cancelling your order.
3. 3. After receiving the product, kindly call us to 2112219712 or contact us at info@athlopaidia.com, explaining the reason why you wish to cancel the order. One of our associates will assist you immediately and inform you of all your options.
4. 4. In case your order has already been invoiced and you wish to cancel it, kindly contact to 2112219712 and provide your order details. However, the status of the order will not change on your account page.